Now, Pack-A-Rat is *lying* about why my delivery in UT was late. Time (the driver was late to pick up the empty container by ***** Failure to properly inform the driver who called me on Tuesday 3/21.įailure to properly annotate my notes resulting in multiple calls.įailure to call me at the correct number in UT.įailure to update the UT driver on my notes.įailure to adhere to the original agreed upon delivery date in UT.įailure to update my notes for both CA and UT.įailure to have record of my notes for the UT delivery.įailure to pick up the empty container today (3/27) at the agreed upon Failure to reach out to me about the change. Failure to update me on making the change without my approval. Failure to mention this in the beginning of my order. Pack-A-Rat is trying to short me $250 (off of $750) due to theirįailure to provide notice on the UT site being closed on Wednesdays. Now, I am unsure if my goods are even arriving today (), as every time I call, Pack-A-Rat keeps pushing my time back despite them being the ones who made the mistake of not telling me their facilities would be closed on Wednesdays.Pack-A-Rat also failed to properly notate my notes for drop off at destination causing further confusion on their end.I require that my goods be delivered today () and that I get a refund of $750 for Pack-A-Rat's failure to deliver as agreed to via email & for their continuing delays on my delivery of personal items. This is unacceptable as Pack-A-Rat is failing at their obligation to deliver my goods.I have called numerous times and spoken to: **** on, Jailene the week of, *************************** (on phone & email, emails start on ), Sharity on, **** on, ****** on, ******* on, and **** on. Now, the new drop-off date is supposed to be today () and pickup date is, yet Pack-A-Rat is continuing to tell me they are delayed. I had made this order on and was assured thru *************************** that my drop-off at destination would be on and pickup would be on. Pack-A-Rat made an error on their end and did not notify me that they would be closed on Wednesdays.
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